Ebony Hair & Beauty Supply in Tampa, Florida

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• Phoebe Zain

  Posted Nov, 02 2019

  I bought 16 inch hair from Ebony Beauty Supply on Hillsborough yesterday. Before I left I asked the girl (Jessica) about the return policy & she said no cash backs, card only. Now, less than 24 hours later, I find 20 inch hair from somewhere else & I go back to the same girl for a return. Now she wants to lie and say "Exchange Only". I was very, extremely polite for as long as possible. I told her that I would be a returning customer, if only she could stick to her word and be honorable. I also told her that she said something totally different yesterday. I literally asked her for her mercy in this one situation. She circled the bottom of the receipt saying "it's right here on the receipt". Umm, okay, then why did she tell me something totally different the day before? She wasn't circling anything on a receipt the day before. I've worked in retail and I know that even if the store policy says no returns, it's very possible if the customer is persistent and the situation requires it. When this wasn't getting anywhere, I asked to speak to her boss, she says "I am the boss". I said "okay, let me speak to the owner." Then she says "I can't do that, that's why I'm here." So now I can't speak to anyone above her either? At this point, it's clear as day that she just wants to steal my money. I try spending my money at smaller businesses and supporting the community, but when they act ratchet and disrespectful, lie to the customers, and don't stick to their word it really makes me lose respect. I just want my money back on $100 hair that I will not be using. They definitely need new & honest employees if they want returning happy customers. In this case, I won't return until I get my money back & I'll make sure to spread the word about this horrible business.

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